Cookie Policy — ConvergePay

Cookies are small data files, typically consisting of letters and numbers, that are stored on your device (computer, tablet, or smartphone) when you visit a website. They serve as a memory for the website, enabling it to recognize your device on subsequent visits and remember information about your session, such as your login status, language preferences, and other settings. Cookies can be 'session cookies' that are deleted when you close your browser, or 'persistent cookies' that remain on your device for a set period or until you manually delete them. In addition to traditional cookies, ConvergePay may also use similar technologies such as web beacons (pixel tags), local storage, and fingerprinting techniques to collect information about your browsing behavior and device characteristics. These technologies work alongside cookies to provide a comprehensive understanding of how visitors interact with our website.

ConvergePay uses cookies for several important purposes that enhance your experience on our support center. First, we use essential cookies to enable core website functionality — including secure login to your merchant account, navigation between pages, and access to protected support resources. Without these cookies, our website cannot function properly. Second, we use functional cookies to remember your preferences, such as your preferred language, support category filters, and dashboard layout settings, so you do not have to reconfigure them each time you visit. Third, we use analytics cookies to understand how visitors interact with our website — which pages are most popular, how users navigate through our knowledge base, and where visitors encounter difficulties. This data helps us continuously improve our content and user experience. Fourth, we use marketing cookies to deliver relevant content and measure the effectiveness of our communications, ensuring you receive information that is genuinely useful to your business.

We categorize the cookies used on ConvergePay into four main types based on their purpose and functionality. Necessary cookies are essential for the website to function and cannot be disabled without breaking core features. Functional cookies enhance your experience by remembering your choices and providing personalized features. Analytics cookies help us understand visitor behavior through aggregated, anonymized data collection. Marketing cookies are used to track visitors across websites and display relevant advertisements or content. Each category is described in detail in the cookie types section below, including specific examples of the cookies used and their retention periods. You have the ability to manage your preferences for all non-essential cookie categories through our cookie consent banner or your browser settings.

You have full control over the cookies stored on your device. When you first visit ConvergePay, our cookie consent banner allows you to accept or reject non-essential cookie categories. You can update your preferences at any time by clicking the 'Cookie Settings' link in our website footer. Additionally, most web browsers allow you to manage cookies through their settings. You can typically configure your browser to block all cookies, block only third-party cookies, accept all cookies, or clear existing cookies. Please note that blocking or deleting essential cookies may prevent certain features of our website from functioning correctly — for example, you may be unable to log into your merchant account or maintain your session while browsing support articles. For detailed instructions on managing cookies in your specific browser, we recommend visiting the help section of your browser or visiting www.allaboutcookies.org for comprehensive guidance.

In addition to our own cookies, ConvergePay allows certain trusted third-party services to place cookies on your device when you visit our website. These third-party cookies are used for analytics, advertising measurement, and integration with external platforms. Our primary third-party cookie providers include Google Analytics, which helps us analyze website traffic and user behavior; Google Tag Manager, which manages our tracking scripts; and social media platforms that enable content sharing functionality. Each third-party provider operates under their own privacy and cookie policies, which we encourage you to review. We carefully vet all third-party cookie providers to ensure they meet our standards for data protection and privacy compliance. We do not allow third-party providers to use cookies placed through our website for purposes unrelated to our services. If you have concerns about specific third-party cookies, please contact us at info@conevrgepaycom.com for more information.

ConvergePay may update this Cookie Policy from time to time to reflect changes in the cookies we use, updates to applicable laws and regulations, or improvements to our data practices. When we make significant changes, we will display an updated cookie consent banner on our website and update the 'Last Updated' date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies. If you have any questions about this policy or our use of cookies, please do not hesitate to contact our privacy team at info@conevrgepaycom.com. We are committed to transparency and will be happy to provide additional information or clarification about any aspect of our cookie practices.